Intercom

Connect Intercom to collect communications platforms evidence with automated compliance tests, switched on per workspace.

Connect with an API token

1. In Intercom:

   1. Open the Intercom Developer Hub (app.intercom.io/a/apps/_/developer-hub/app-packages) and open your private app, or create one for Safeguard.
   2. Go to Configure › Authentication in the app. Your Access Token is shown there; copy it.

   Intercom's public documentation does not cover every step.

   Source: developers.intercom.com, checked 2026-10-07.

   The permissions Safeguard needs: Read admins.

2. On Compliance › Connectors, open Intercom, click Connect, choose API token and fill in:

   Field	What to enter
   Access token	Required. Stored encrypted and never shown again.
   Region (optional)	—

3. Click Connect with token.

Connect with the MCP server

Choose MCP server: the address https://mcp.intercom.com/sse is filled in. Sign in to Intercom when asked. It lets Griffin AI search Intercom; the compliance evidence comes from the API token connection.

Frameworks

Safeguard's automated tests read Intercom and map to the controls below. When a test passes, the result is evidence toward each control it maps to, in every framework listed. It is evidence toward a control, not proof that the control is met on its own.

These tests are switched on per workspace by the Safeguard team.

Related

• Communications Platforms connectors
• Compliance connectors: how connecting works, card statuses and multiple accounts
• Connector setup reference: every connector in one table
• Frameworks and connectors: how connectors provide evidence for frameworks