Help and support
How to get help in Safeguard, report a bug, send feedback or ask for something new, and follow your requests to an answer.
Help and support
Everything you send the Safeguard team from the product goes through one place, the Help & Feedback sheet, and every request you send becomes a ticket you can follow in Messages › Support.
Open the Help & Feedback sheet
- Select the question-mark icon at the top right of any page (its tooltip says Help & Feedback), or
- open your user menu (your name and avatar at the bottom of the left sidebar) and select Get Help, or
- go to Settings › Help & Support, which opens the same sheet on the tab you choose.
The sheet has five tabs:
| Tab | Use it to |
|---|---|
| Feedback | Tell the Safeguard team what you think, or what would make the product better. See Feedback and requests. |
| Bug Report | Report something that is broken, with steps to reproduce and a screenshot or recording. See Report a bug. |
| Support | Ask for help with something you are trying to do. See Support requests. |
| Messages | Chat with your team, and follow the requests you have sent. |
| Help | Read answers from the Safeguard support team, grouped by topic, with a search box. |
The sheet opens on Feedback. A link of the form https://app.safeguard.sh/?help=<article> opens it on the Help tab at that article, so a reply from the Safeguard team can point you straight to an answer.
Follow what you sent
Feedback, bug reports, support requests and anything you ask for with Request more all appear in Messages › Support (the Messages button at the top of the page, then Support). You see only the requests you sent yourself. How to read, reply to, rate and escalate a request is on Support requests.
Other ways to reach Safeguard
- Email: hi@safeguard.sh.
- Community: if your deployment has a Safeguard community on Discord, the Help tab shows Join the community on Discord.
- From the command line or an AI assistant: the Safeguard CLI and MCP server file the same tickets. See From the CLI and AI assistants.
Auditor accounts open only the audit workspace and do not have the Help & Feedback sheet; an auditor can email hi@safeguard.sh. If you don't see the question-mark icon, help is turned off for your workspace: ask your Safeguard administrator.