Status and support

Check the live status of Safeguard's services, work out what an API Platform error means, and get help from the Safeguard team.

Service status

status.safeguard.sh shows the live state of Safeguard's services:

API: the combined platform API, which includes the service that runs the API Platform's gateway;
the web apps: Web App, Documentation, Academy, Gold Registry and Trust Center;
90 days of uptime history, and past incidents;
notices from the Safeguard team.

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Response	What it means	What to do
`403 gateway_disabled`, or the Console says The inference gateway is not connected for this workspace yet	The API Platform is not switched on for your workspace.	Ask Safeguard to switch it on.
`401 invalid_api_key`	The key is missing, malformed, unknown, revoked or expired.	Check the `Authorization: Bearer` header, or create a new key.
`402 insufficient_credit`	The request could cost more than your available credit.	Add credit, or lower `max_tokens`.
`402 key_spend_limit_exceeded` or `402 account_spend_limit_exceeded`	The request would pass a monthly spend limit.	Raise the limit, or wait for the next month (UTC).
`429 rate_limited`	Too many requests for this key.	Wait for the time in the `Retry-After` header.
`503 model_unavailable`	The model can't be served right now, or it doesn't offer zero data retention and your request requires it.	Pick another model.
`502 upstream_error` or `504 upstream_timeout`	The model's provider failed or timed out.	Try again.

Every error code is listed on Errors. See Pricing and billing for credit and limits, and Zero data retention for ZDR.

In the web app, including the Console: select the question-mark icon at the top right of any page, or Get Help in your user menu, and use the Support tab. Your request becomes a ticket you can follow in Messages › Support. See Support requests.
By email: hi@safeguard.sh.
Security issues: security@safeguard.sh. See Security and compliance.
Privacy questions: privacy@safeguard.sh.

More on getting help is in Help and support.

When you ask about a specific request, include:

its ID: the response's id or its X-Generation-Id header, which starts with gen-;
the time (UTC), the model and the error code.

Never send your API key. Safeguard support doesn't need it.